Hillard Home Solutions ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit hillardhomesolutions.com or interact with our services.
Information We Collect
Information you provide directly:
- Full name
- Phone number
- Email address
- Property address
- Details about your property or situation that you share through our forms, phone calls, or text messages
Information collected automatically:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on our site
- Referring website or source
- Cookies and tracking pixels (see "Cookies and Tracking" below)
How We Use Your Information
We use the information we collect to:
- Evaluate your property and provide a cash offer or discuss selling options
- Follow up with you about your property inquiry
- Respond to your questions and requests
- Send relevant updates about your inquiry or the home-selling process
- Improve our website and services
- Comply with legal obligations
We will never sell your personal information to third parties. We do not share your information with unaffiliated companies for their own marketing purposes.
Third-Party Services
We use the following third-party services that may collect or process your data:
- Google Analytics -- Tracks anonymous website usage data (pages visited, time on site, traffic sources). Google's privacy policy: policies.google.com/privacy
- Google Ads -- Measures ad performance and enables remarketing to website visitors. You can opt out of personalized ads at adssettings.google.com
- Meta (Facebook) Pixel -- Tracks website activity to measure ad effectiveness and deliver targeted ads on Facebook and Instagram. You can manage your ad preferences at facebook.com/adpreferences
- Go High Level (GHL) -- Our customer relationship management (CRM) platform, used to manage communications and follow up on property inquiries
Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Understand how visitors interact with our site
- Measure the effectiveness of our advertising
- Deliver relevant ads to people who have visited our site
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect your experience on our site.
Types of cookies we use:
- Analytics cookies (Google Analytics) -- Help us understand traffic patterns
- Advertising cookies (Google Ads, Meta Pixel) -- Enable targeted advertising and conversion tracking
- Functional cookies -- Remember your preferences and form inputs
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:
- Property inquiry data: Retained for up to 3 years after your last interaction with us, or until you request deletion
- Communication records: Retained for up to 3 years for compliance and quality purposes
- Website analytics data: Retained according to the policies of Google Analytics and Meta (typically 14-26 months)
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Delete your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Opt out of targeted advertising via the links provided in the Third-Party Services section above
To exercise any of these rights, contact us using the information below.
California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:
- Right to know: You can request details about the categories and specific pieces of personal information we have collected about you
- Right to delete: You can request that we delete the personal information we have collected from you, subject to certain exceptions
- Right to opt out of sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link on our website
- Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights
To submit a CCPA request, email us at preston@hillardhomesolutions.com or call (937) 907-1743. We will verify your identity before processing your request.
Ohio Residents
Ohio does not currently have a comprehensive consumer privacy law comparable to California's CCPA. However, we are committed to providing all of our website visitors and customers with the same level of transparency and control over their personal information regardless of where they live. If you are an Ohio resident and have questions or concerns about how we handle your data, please contact us.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Hillard Home Solutions
Preston Hillard
Centerville, OH 45459
Phone: (937) 907-1743
Email: preston@hillardhomesolutions.com